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"Crucial Conversations" is a must read! The book solidifies what many have said before: those who understand how to communicate effectively have a lot of power. It's not all about knowledge, skills, manipulation or strength... Those who can get groups of people who distrust each other to come to genuine consensus will always have power. Why? Because it's so incredibly difficult...and it is so incredibly important.
This book helps you to identify the behaviors that help - and the behaviors that hurt - when building consensus. Make no mistake about it: human beings are poorly designed to get along with each other. Our brains are wired for competition. At most, we generally cooperate with genetically similar groups. Evolution has wired us to not want to work together with people too different from ourselves, lest we threaten our own survival.
This book helps the reader to identify which behaviors are hindering you. When confronted, a human's instinct is fight or flight. In a conversation, the fight instinct comes out in argument, sarcasm, or belittling. Likewise, the flight instinct comes out as quiet and passive, or totally ignoring what the other person said...typically passive- aggressive behavior.
Crucial Conversations" also presents exercises to help you keep a cool head, communicate clearly, and get things done...despite your evolutionary wiring.
If you read this book, and practice their exercises a lot, you will gain a reputation as somebody who can make things happen.This book is available at amazon.com.
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I have been listening to some of the mixed CD's I have made over the years. A song from 1990 hit me on a deep emotional level. It proves that music has the power to move people for many years after it is released. I love that!
The song is called "Right Now" from Van Halen's For "Unlawful Carnal Knowledge" release.
I have reprinted some of the lyrics from the song to give you a flavor of this amazing writing.
"Right Now"
Don't want to wait til tomorrow
Why put it off another day?
One by one, little problems
build up and stand in our way
One step ahead, one step behind it
Now you gotta run to get even
Make future plans I'll dream about yesterday
Come on turn, turn this thing around
Chorus
Right now! It's your tomorrow
Right now! come on, it's everything
Right now! catch your magic moment
Do it right here and now
It means everything
Miss a beat, you lose a rhythm
and nothin' falls into place
Only missed by a fraction
slipped a little of your pace
The more things you get, the more you want
Just trade in one for another
working so hard to make it easy down the line
Got to turn, come on
Turn this thing around
Chorus
Right now! It's your tomorrow
Right now! come on, it's everything
Right now! catch that magic moment
Do it right here and now
It means everything
Said a lie to me
Right now
What are you waiting for?
Right now
It's what's happening
Right here and now
Right now, it's right now
Tell me what are you waiting for?
Turn this thing around
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